We provide a wide range of affordable services to the aged, people with a disability or people recovering from a stay in hospital or an illness.

Our services are offered on a fee for service basis or through state and federal funded programs, depending on your eligibility. 

Accessing our services is easy. Services can be arranged by simply calling your local office and speaking with our friendly staff. If appropriate, one of our case managers or nurses will visit you at home to discuss your needs. Alternatively, your doctor or service provider may make a referral on your behalf. If you are in hospital, a nurse or social worker can assist with this.

In most cases we will be able to start providing care to you or your family member within 24 hours.  

Frequently asked questions

What do Mercy Home & Community Care services cost?

Fees will vary depending on the type of service provided. If you hold a Department of Veterans Affairs gold card, you may be eligible for subsidised home nursing services. Please contact your local office and ask for a copy of our current schedule of fees.

 

Are Mercy Home & Community Care staff trained?

Nursing staff are Division 1 or 2 registered nurses. Personal carers are required to have a Certificate III in home and community care, aged care or disability care.

All of our staff have access to the Mercy Health Training Institute, which offers a range of courses to provide personal and professional skill and knowledge enhancement. Courses range from Perform CPR to Certificate IV in Aged Care Work. We also offer training on a number of competency based skills, including peg feeds, hoist transfers and medication management.

 

Are Mercy Home & Community Care staff screened?

All of our staff are required to undergo a police record check and a minimum of two reference checks. Staff working with people under the age of 18 are also required to have a valid Working with Children Check.

Mercy Home & Community Care is one of the few home care services that is able to rely on its own pool of staff to deliver services. This means that each staff member is screened and selected by Mercy Health before they visit clients in their home. 

How do I book a service?  

Services can be arranged by simply calling your local office and speaking with our friendly staff. If appropriate, one of our case managers or nurses will visit you at home to discuss your needs.

View our brochure

Please view the following brochures for Melbourne services, NSW & ACT services and Barwon services.