Privacy statement

Mercy Health cares for people at every stage of life. We respect each person's need to be nourished physically, emotionally, socially and spiritually. Our priority is always to care first.

This Privacy Statement explains our policy for handling personal information we may collect about you when you access or use our website. This statement should be read in conjunction with Mercy Health's privacy brochures which set out how Mercy Health complies with the laws that protect your personal information.

Click here to download our Health Services privacy brochure.

Click here to download our Residential Aged Care privacy brochure.

Click here to download our Home Care privacy brochure.

Click here to download our Retirement Living privacy brochure.

Privacy Statement

1. Committed to best practice privacy standards

Mercy Health is committed to protecting your personal information and letting you know the type of information we collect and how this information is used. We may modify or remove sections of this privacy statement at any time. We encourage you to review this privacy statement regularly so that you are updated on any changes.

2. Collecting information

When you visit this website, the personal information we collect is:
� What you tell us about yourself. We do not automatically gather information such as your name, phone number or email address. This information is only obtained if you supply it voluntarily, usually through contacting us via email, posting a comment via forms or registering in a secure section of the website.
� If you contact us we may keep a record of that correspondence and information that you provide by completing forms on the website
� When you visit this website our web server automatically collects a limited amount of information essential for the operation and security of our organisation. Some of this information (eg browser type) does not identify who you are. Other information such as your internet domain name or internet protocol (IP) address may identify you depending, in large part, on the naming standards followed by your internet service provider. You may wish to ask them about their policies and practices in this regard.
� Passwords where required for accessing secure sections of the website 

3. Our use and disclosure of your personal information

We use personal information collected about you via our website for the purpose for which it was collected (e.g. responding to your feedback or inquiry).

We may also use or disclose your personal information for related purposes such as:

* improvement activities;

* website administration and maintenance purposes.

Or any purpose required by law.

4. Our use of cookies

Cookies are data sent between a web browser and the server it is accessing. Cookies are used on this site to measure and analyse usage of our site. Cookies do not identify people and do not collect personal information. We do not and will not match any data with any personal information collected on our site. If you do not want information collected through the use of cookies, you can elect to deny or allow cookies via the standard functionality in your browser.

5. Links to other sites

This site contains links to other external sites. Mercy Health is not responsible for the privacy practices or the content of such websites. We encourage you to examine each site's privacy policy and make you own decisions regarding the accuracy, reliability and correctness of material and information found.

6. For more information

For more information about our policies or about our website in general please email or phone 03 8416 7777.


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