Feedback form

This form relates to our Hospitals and Clinics, Residential Aged Care and Home & Community Care.

Caring for others is the founding purpose of Mercy Health. We listen and understand the diverse needs of our clients and communities.  All feedback we receive informs the improvement of our services.

You may choose to remain anonymous, but if you do, we may not be able to provide you with a response. 


To contact our Consumer Liaison Officer directly please email feedback@mercy.com.au

Our Consumer Liaison Officer is available during business hours Monday to Friday.

If you’d like to submit feedback in a language other than English, please click here.

 

Success
Thank you for taking time to provide Mercy Health your feedback.
  • All compliments will be fed back to the relevant areas.
  • All suggestions will be taken to the appropriate forum for discussion and consideration.
  • All complaints will be investigated and you will be informed of any action taken and/or decisions made (if requested).
Failure
Your enquiry could not be sent at this time. Please try again later, or alternatively contact our Head Office on (03) 8416 7777 to speak to a Mercy Health representative.
  • All compliments will be fed back to the relevant areas.
  • All suggestions will be taken to the appropriate forum for discussion and consideration.
  • All complaints will be investigated and you will be informed of any action taken and/or decisions made (if requested).

Other avenues for complaints are:

Office of the Health Complaints Commissioner    PH: 1300 582 113

Mental Health Complaints Commissioner    PH: 1800 246 054

Office of the Public Advocate    PH: 1300 309 337

-  Aged Care Complaints Investigation Scheme    PH: 1800 550 552

-  Elder Rights Advocacy    PH: (03) 9602 3066

 

For further information about Your Rights, Privacy and the Mercy Health Feedback process pleaseclick here.

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