This form relates to
our Hospitals and Clinics, Residential Aged Care and Home & Community Care.
Caring for others is the founding purpose of Mercy Health. We listen and understand the diverse needs of our clients and communities. All feedback we receive informs the improvement of our services.
You may choose to remain anonymous, but if you do, we may not be able to provide you with a response.
To contact our Consumer Liaison Officer directly please email
Our Consumer Liaison Officer is available during business hours Monday to Friday.
If you’d like to submit feedback in a language other than English, please
Thank you for taking time to provide Mercy Health your feedback.
Your enquiry could not be sent at this time. Please try again later, or alternatively contact our Head Office on (03) 8416 7777 to speak to a Mercy Health representative.
Other avenues for complaints are:
- Office of the Health Complaints Commissioner PH: 1300 582 113
Mental Health Complaints Commissioner PH: 1800 246 054
Office of the Public Advocate PH: 1300 309 337
- Aged Care Complaints Investigation Scheme PH: 1800 550 552
- Elder Rights Advocacy PH: (03) 9602 3066
For further information about Your Rights, Privacy and the Mercy Health Feedback process pleaseclick here.