Overview
The Palliative Care Centre provides:
- a community palliative care program supporting people to remain in their home
- a 10-bed inpatient unit, including a family stay unit
- a visiting specialist palliative care physician
- a Creative Living Centre which offers social and emotional support through friendship and activities
- clinical leadership, support and education about palliative care within the region.
Getting here
Find us at:
550 Poole Street
Albury, NSW, 2640
Albury New South Wales 2640
For more information on getting here, visit Mercy Health Albury .
Location details
Level 4
On-site signage and indicators
Look for the Palliative Care Centre signs on-site.
How can people get access?
Access is through the main entrance to the facility.
Opening hours
Access is through the automatic doors at the front entrance. The doors are open from:
Monday–Friday, 8am–7pm
Weekends, 9am–7pm.
To enter the facility outside these hours, please press the ‘communication button’ on the right hand side of the door. Nursing staff will speak with you via the speaker before opening the automatic doors.
Your appointment
What to do before
Referrals to palliative care can come from a medical specialist, community service providers, relatives or a friend. You are also able to refer yourself to our service.
What to bring
If you are being admitted to our unit, please bring:
- your Medicare Card
- a list of all medicines you are taking
- glasses, hearing aid, walking frame (if you use them)
- private health fund information
- any recent medical test results
- comfortable clothing and/or sleepwear.
What to expect on the day
If staff are visiting you in your home, a phone call will be made to notify you before any visit. During this call, the staff will ask questions about you and your home. This will assist in planning the home visit and your care.
More information
Team Composition
Throughout your experience you may be supported by:
- a specialist palliative care nursing team providing 24-hour support to patients
- specialist medical consultancy
- pastoral carers
- a bereavement support team
- a volunteer team
- an allied health team.
Who to call if you have concerns afterwards
You are able to call the unit at any time to seek advice or support.
Phone: 02 6042 1410.
For health professionals
Palliative care is a range of services that support people with advanced disease when cure is no longer possible. Our aim is for each person to experience the best quality of life possible for them — physically, personally, socially and spiritually.
Our service is supported by a specialist medical consultancy and patients are able to be cared for by their general practitioner (GP) if the GP is credentialed with Mercy Health Albury.
Procedural information
The Palliative Care Centre provides:
- a community palliative care program supporting people to remain in their home
- a 10-bed inpatient unity including a family stay unit
- a visiting palliative medicine consultancy
- Creative Living Centre which offers social and emotional support through friendship and activities
- clinical leadership, support and education within the region.
How to prepare the patient
We encourage all patients entering our service to have a completed Advance Care Directive. Early referral to our service assists in planning provision of care and preparing the patient for end-of-life decisions.
What/when you should refer to us
Palliative care referrals may be made for assessment only on diagnosis of an incurable illness, or for ongoing support.
Additional contact details
Main reception
Phone: 02 6042 1400.
Donate to the Mercy Health Foundation
The Mercy Health Foundation supports programs to improve the health and wellbeing of those in need. Your donation makes a difference in hospitals, nurseries, aged care homes, and the general community.
Providing feedback
We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.
Work for Mercy Health
Midwife and nurse roles are available. Find out about life and work at Mercy Health and apply today!