Mercy Health supports and is committed to the Australian Charter of Health Care Rights which outlines the rights of patients using the Australian Health System.
Australian Charter of Health Care Rights
Copies of the charter are also available at our facilities. Please ask staff if you have any concerns or if you require more information about your rights and responsibilities.
Compliments, Complaints and Suggestions
Compliments, complaints and suggestions from patients, families and carers assist us to improve the quality of care we provide.
There are a number of options to provide us with feedback:
Other documents about your rights and responsibilities which you may find useful