Client Responsibilities


Client Responsibilities

Mercy Health is committed to providing quality care to public and private patients that is both compassionate and respectful.

You have a right to receive safe and high quality care in a comfortable setting and to be treated fairly and with respect. You have a right to be informed about services, treatment options and costs and be included in decisions and choices about your care.

To assist us in providing the best possible care, you have a responsibility to tell us about your health, your present treatments and medications you are taking and to treat all staff, visitors and fellow patients with respect.

We believe in genuine partnership with patients, families and carers to achieve the best possible health outcomes.

Mercy Health supports and is committed to the Australian Charter of Health Care Rights which outlines the rights of patients using the Australian Health System.


Click below to download: 

  Australian Charter of Healthcare Rights




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