Mercy Health values feedback from those we care for, including from your families, friends, carers and the broader community. You can provide feedback about your experience with our services, our employees and the care we provide. It is very important for us to understand what we do well and how we can improve.
To share your feedback, you can:
1. Talk to our staff
lf you have a question or concern, let our staff know. Your feedback is important to us.
2. Ask to speak with the person in charge
If you are still concerned, you can ask to speak with the person in charge of the ward or department.
3. Write to us online
Use our online feedback form for Health Services.
Use our online feedback form for Home and Community Care .
4. Write to us using a physical feedback form
Write your feedback on the form provided and place it in a Mercy Health feedback box (at our sites) or mail to:
Consumer Liaison Officer
Level 2, 12 Shelley Street
Richmond Vic 3121
Or, scan and send it to us at firstname.lastname@example.org
5. Contact our Consumer Liaison Officer
Our Consumer Liaison Officer is available on 03 8416 7783, Monday to Friday. Please leave a message on our answering machine with your name and contact number if we miss your call. You can also email our Consumer Liaison Officer at email@example.com