The power of connection at Mercy Hospital for Women
This Women’s Health Week (1-7 September 2025), we’re shining a light on the incredible impact of our Patient Wellbeing Ambassador volunteer program at Mercy Hospital for Women.
Developed in response to feedback from a long-term antenatal patient, the program was born from a simple but powerful need: social connection. Today, our volunteers offer companionship, activities and support to new parents and antenatal patients during one of life’s most significant moments.
Their presence adds a personalised social touch that beautifully complements the clinical care our patients receive, helping to strengthen women’s wellbeing during their stay.
Voices from the ward
Our volunteers come from all walks of life, each bringing warmth, empathy and a willingness to help wherever needed.
Piper (pictured), a psychology student, shares:
“I love working with everyone on the Maternity Ward. I learn so much every single day and always leave feeling fulfilled. I know many of the patients — particularly the antenates — really appreciate just having someone to talk to about anything and everything. I also like to think the nurses, midwives and doctors appreciate the fact that I can do all the little chores like getting extra blankets, ice packs, water/ice, and towels.”
Julie, a retiree and Consumer Advisor volunteer, adds:
“One of the main bits of feedback I’ve received is that patients really appreciate the opportunity to chat about things other than their pregnancy, especially what’s going on in the outside world. It’s a welcome change for many of our long-term ladies.”
Sophie, Nurse Unit Manager of the Antenatal and Postnatal Ward, reflects:
“The volunteer program on our busy ward is invaluable for our high-risk antenatal patients. They enjoy a catch-up over a freshly made cup of tea, help with washing clothes, or a craft activity to pass the time. Staff love having the volunteers around as they know their patients’ wellbeing and wishes will be attended to, lightening their load slightly.”
As we mark Women’s Health Week, we celebrate the compassion and dedication of our volunteers who help make the Mercy Health experience more human, more connected, and more supportive.
Learn more about volunteering with Mercy Health here.
