An over the shoulder image of a blonde female Mercy Health worker smiles at a woman to her left.

Providing feedback

Mercy Health values feedback from those we care for, including from your families, friends, carers and the broader community. You can provide feedback about your experience with our services, our employees and the care we provide. It is very important for us to understand what we do well and how we can improve.

To share your feedback, you can:

1. Talk to our staff

lf you have a question or concern, let our staff know. Your feedback is important to us.

2. Ask to speak with the person in charge

If you are still concerned, you can ask to speak with the person in charge of the ward or department.

3. Write to us online

Use our online feedback form for Health Services.

Use our online feedback form for Home Care Services.

Use our online feedback form for Residential Aged Care.

4. Write to us using a physical feedback form

Write your feedback on the form provided and place it in a Mercy Health feedback box (at our sites) or mail to:

Feedback Team
Mercy Health
Level 2, 12 Shelley Street
Richmond Vic 3121

Or, scan and send it to us:

Health Services:

We value your feedback – English

We value your feedback – Persian

We value your feedback – Vietnamese

We value your feedback – Karen

We value your feedback – Chinese

We value your feedback – Arabic

Aged and Community Care:

5. Contact our Feedback Team

Our Team is available Monday to Friday. Please leave a message on our answering machine with your name and contact number if we miss your call.

Health Services: (03) 8416 7783 or via email at

Aged and Community Care: (03) 8416 7942 or via email at

Last reviewed June 29, 2018.

Community Advisory Group

Mercy Health's Community Advisory Groups (CAGs) provide local advice from a consumer, carer and community perspective.

Community Advisory Group

Community Advisory Committee

The Mercy Health Community Advisory Committee (CAC) provides strategic advice from a consumer, carer and community perspective

Community Advisory Committee

Consumer Stories

Meet some people just like you who are giving consumers a voice at Mercy Health.

Consumer Stories