Mercy Health values feedback from those we care for, including from your families, friends, carers and the broader community. You can provide feedback about your experience with our services, our employees and the care we provide. It is very important for us to understand what we do well and how we can improve.
To share your feedback, you can:
1. Talk to our staff
lf you have a question or concern, let our staff know. Your feedback is important to us.
2. Ask to speak with the person in charge
If you are still concerned, you can ask to speak with the person in charge of the ward or department.
3. Write to us online
Use our online feedback form for Health Services.
Use our online feedback form for Home Care Services.
Use our online feedback form for Residential Aged Care.
4. Write to us using a physical feedback form
Write your feedback on the form provided and place it in a Mercy Health feedback box (at our sites) or mail to:
Level 2, 12 Shelley Street
Richmond Vic 3121
Or, scan and send it to us:
Health Services: firstname.lastname@example.org
Aged and Community Care: email@example.com
5. Contact our Feedback Team
Our Team is available Monday to Friday. Please leave a message on our answering machine with your name and contact number if we miss your call.
Health Services: (03) 8416 7783 or via email at firstname.lastname@example.org
Aged and Community Care: (03) 8416 7942 or via email at email@example.com
Last reviewed June 29, 2018.