A close up over the shoulder photo of a female wearing glasses smiling at the person she is talking to.

Our values

Our values of compassion, hospitality, respect, innovation, stewardship and teamwork guide us in all that we do. They reflect the key behaviours that guide our interactions with each other and everyone we serve.

Compassion

We are present for others in their time of need.

  • Demonstrate kindness and generosity of spirit
  • Provide support in times of need
  • Display a passion to serve others

Hospitality

We welcome people with warmth and offer comfort.

  • All people are greeted and made comfortable
  • Seek to provide assistance where needed
  • Provide a consistent level of customer service, internally and externally

Respect

We respect the sacredness of the gift of life. We act with integrity and justice and value each person’s dignity.

  • Recognise that each person is individual and unique
  • Strive to be open and honest in all things, at all times
  • Deliver good and bad news in ways that ensure people retain their sense of dignity and self-respect

Innovation

We strive to create a dynamic environment that encourages creativity and diversity.

  • Embrace change as an opportunity for renewal and improvement
  • Seek opportunities to try new ideas and acknowledge people for their contribution
  • Focus on present and future actions

Stewardship

We build and strengthen the ministry and all resources entrusted to us.

  • Hold in trust and build on the tradition and spirit of Mercy
  • Develop Mercy people to be accountable for the highest standard of performance
  • Seek opportunities to lead and make decisions within agreed financial frameworks

Teamwork

We work together to progress the Mercy mission.

  • Work together to serve others and provide the best possible care
  • Communicate openly and honestly; work as team members for the collective good
  • Respect the needs and feelings of others and actively seek their perspective

Media

Keep up to date with Mercy Health news and events, access our press releases and contact our Media Unit.

Media

Our history

Learn about the founding of the Sisters of Mercy, the emergence of the Order in Australia and the evolution of Mercy Health as the modern face of the Mercy ministry in health, aged care and community services.

Our history

About us

Mercy Health offers acute and subacute hospital care, aged care, mental health programs, specialist women’s healthcare, early parenting services, palliative care, home and community care, and training and development for our staff.

About us