Our organisation
Mercy HealthOur organisationReports

Reports

Find out about our past performance in health care, insights into our programs and initiatives, and how we plan to improve our hospitals and clinics in the future.

Mercy Health Strategic Framework

Cover of

Mercy Health Strategic Plan 2018-22

In 2018 Mercy Health adopted a new strategic framework, which articulates our direction for the next four years. The Mercy Health Strategic Framework 2018-22 recognises the foundation on which we are built and our contemporary influences. It also describes the context in which we operate. Importantly, the framework provides us with a clear and succinct mission for our work: bringing God’s Mercy to those in need.
Download latest edition of Mercy Health Strategic Plan 2018-22 (PDF, 3.0M)

Health Services Reconciliation Action Plan

Cover of

Health Services Reconciliation Action Plan: Innovate 2021–23

Mercy Health is proud to launch our Health Services Reconciliation Action Plan: Innovate 2021–23. This is our second Reconciliation Action Plan, and through it we seek to deepen our commitment to reconciliation with Aboriginal and Torres Strait Islander Peoples.
Download latest edition of Health Services Reconciliation Action Plan: Innovate 2021–23 (PDF, 9.9M)

Annual reports

Cover of

Mercy Hospitals Victoria Ltd Report of Operations 2019/20

Our Report of Operations gives our community an overview of our health services' performance during the past financial year, and an insight into the many programs and initiatives that support us to 'care first'.
Download latest edition of (PDF, 4.1M)

​Previous editions of Annual reports

Care first — Quality Account reports

Cover of

Care first: Quality Account for our health services 2019/20

Our care first reports offer the communities we serve, and our partners, a snapshot of the work we have done this year to improve our safe, high-quality and inclusive care. The Care First report also serves as our Quality Account, an annual reporting requirement for Safer Care Victoria.
View online

​Previous editions of Care first — Quality Account reports

Research Reports

Cover of

Research and Development Report 2019

Download latest edition of (PDF, 6.7M)

​Previous editions of Research Reports

Accessibility Action Plan

Cover of

2019-2022 Accessibility Action Plan

The inaugural Mercy Health Accessibility Action Plan provides our organisation with clear and measurable deliverables to support all people with disability who choose to work for us or who access our services. The plan focuses on supporting employment opportunities, providing accessible physical environments and enhancing the care we provide.
Download latest edition of 2019-2022 Accessibility Action Plan (PDF, 2.0M)

Last reviewed November 3, 2017.

Donate now

Donate to the Mercy Health Foundation

You can help support Mercy Health initiatives such as the Mercy Health Breastmilk Bank, our Urgent Need Appeal, and research that improves health outcomes for people in need.

Donate to the Mercy Health Foundation
An over the shoulder image of a blonde female Mercy Health worker smiles at a woman to her left.

Providing feedback

We value feedback from the people we care for, including from your families, friends, carers, and the broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.

Providing feedback
An over the shoulder photo of a woman wearing a Mercy Health lanyard smiling at another woman.

Latest news

Read the latest from Mercy Health, including what we’re doing in the community, information on general health developments, and other news from around our organisation.

Latest news