A close up over the shoulder photo of a female wearing glasses smiling at the person she is talking to.

Our values

Our values of compassion, hospitality, respect, innovation, stewardship and teamwork guide us in all that we do. They reflect the key behaviours that guide our interactions with each other and everyone we serve.


We are present for others in their time of need.

  • Demonstrate kindness and generosity of spirit
  • Provide support in times of need
  • Display a passion to serve others


We welcome people with warmth and offer comfort.

  • All people are greeted and made comfortable
  • Seek to provide assistance where needed
  • Provide a consistent level of customer service, internally and externally


We respect the sacredness of the gift of life. We act with integrity and justice and value each person’s dignity.

  • Recognise that each person is individual and unique
  • Strive to be open and honest in all things, at all times
  • Deliver good and bad news in ways that ensure people retain their sense of dignity and self-respect


We strive to create a dynamic environment that encourages creativity and diversity.

  • Embrace change as an opportunity for renewal and improvement
  • Seek opportunities to try new ideas and acknowledge people for their contribution
  • Focus on present and future actions


We build and strengthen the ministry and all resources entrusted to us.

  • Hold in trust and build on the tradition and spirit of Mercy
  • Develop Mercy people to be accountable for the highest standard of performance
  • Seek opportunities to lead and make decisions within agreed financial frameworks


We work together to progress the Mercy mission.

  • Work together to serve others and provide the best possible care
  • Communicate openly and honestly; work as team members for the collective good
  • Respect the needs and feelings of others and actively seek their perspective

Last reviewed February 7, 2019.

Addressing modern slavery

What is modern slavery? Modern slavery describes situations where offenders use coercion, threats or deception to exploit victims and undermine their freedom. Practices that constitute modern slavery can include: • human trafficking • slavery • servitude • forced labour • debt bondage (when a person is forced to work to pay off a debt) •...
Addressing modern slavery

Caring for people and planet

Mercy Health's Caring for People and Planet (CPP) Strategy champions transformational change to tackle the climate crisis, reduce Mercy Health’s ecological footprint and help make the world fairer and more sustainable.

Caring for people and planet

Child Safety

Mercy Health's Child Safety Policy is based on the standards issued by the Victorian Commission for Children and Young People. These standards incorporate legislative requirements and principle-based guidelines with which Mercy Health must comply in respect to all children who attend its facilities and receive its services.

Child Safety