Mercy Health is committed to providing quality care and services that are compassionate and respectful.
You have a right to receive safe and high-quality care and services in a comfortable setting and to be treated fairly and with respect. You have a right to be informed about services, treatment options and costs, and to be included in decisions and choices about your care.
To help us provide the best possible care, you have a responsibility to tell us about your health, your current treatments and any medications you are taking. You also have a responsibility to treat all staff, visitors and other patients, clients or residents with respect. We believe in genuine partnerships with patients, clients, residents, families and carers to achieve the best possible outcomes
We value the feedback we receive from those we care for and our communities, because it helps us better understand your experience with us. You can read more about providing us with feedback on this page.
Charter of Care Recipients’ Rights and Responsibilities – Home Care
Australian Charter of Healthcare Rights
National Standards for Mental Health Services
Charter of Care Recipients’ Rights and Responsibilities – Residential Care
Last reviewed July 18, 2018.