Rights and related links

Mercy Health is committed to providing quality care and services that are compassionate and respectful.

You have a right to receive safe and high-quality care and services in a comfortable setting and to be treated fairly and with respect. You have a right to be informed about services, treatment options and costs, and to be included in decisions and choices about your care.

To help us provide the best possible care, you have a responsibility to tell us about your health, your current treatments and any medications you are taking. You also have a responsibility to treat all staff, visitors and other patients, clients or residents with respect. We believe in genuine partnerships with patients, clients, residents, families and carers to achieve the best possible outcomes

We value the feedback we receive from those we care for and our communities, because it helps us better understand your experience with us. You can read more about providing us with feedback on this page.

Charter of Care Recipients’ Rights and Responsibilities – Home Care
Australian Charter of Healthcare Rights
National Standards for Mental Health Services
Charter of Care Recipients’ Rights and Responsibilities – Residential Care

Last reviewed July 18, 2018.

Privacy Policy

​Mercy Health is committed to protecting your privacy. This information explains how Mercy Health complies with the laws that protect your personal information.

Privacy Policy

Access to information

The Freedom of Information Act 1982 (Vic) enables you to make an application for access to information.

Access to information

Child Safety

Mercy Health's Child Safe Standards Policy is based on the standards issued by the Victorian Government. These standards incorporate legislative requirements and principle-based guidelines with which Mercy Health must comply in respect to all children who attend its facilities and receive its services.

Child Safety