Rights and related links

Mercy Health is committed to providing quality care and services that are compassionate and respectful.

You have a right to receive safe and high-quality care and services in a comfortable setting and to be treated fairly and with respect. You have a right to be informed about services, treatment options and costs, and to be included in decisions and choices about your care.

To help us provide the best possible care, you have a responsibility to tell us about your health, your current treatments and any medications you are taking. You also have a responsibility to treat all staff, visitors and other patients, clients or residents with respect. We believe in genuine partnerships with patients, clients, residents, families and carers to achieve the best possible outcomes

We value the feedback we receive from those we care for and our communities, because it helps us better understand your experience with us. You can read more about providing us with feedback on this page.

Charter of Aged Care Rights
Australian Charter of Healthcare Rights
National Standards for Mental Health Services

Last reviewed July 18, 2018.

More families to benefit from new early parenting service

Mercy Health has been selected by the Victorian Government to operate a brand new early parenting centre in the City of Whittlesea in Melbourne’s northern suburbs. This exciting new development is an acknowledgement of Mercy Health’s experience and expertise in supporting young families.

More families to benefit from new early parenting service

The people of Melbourne’s West are being heard!

Mercy Health has welcomed the Victorian Government’s allocation of $4.8 million in yesterday’s state budget to complete planning for the third stage of Werribee Mercy Hospital. Mercy Health Group Chief Executive Adjunct Professor Stephen Cornelissen said that the funding is a clear sign the voices of the people of the west of Melbourne are being...
The people of Melbourne’s West are being heard!

Aged care royal commission

Mercy Health supports the Royal Commission into Aged Care Quality and Safety In early 2021, the Royal Commission into Aged Care Quality and Safety will release its final report. It has made recommendations to government about issues that need to be addressed and changes that need to be made to reform our aged care system...
Aged care royal commission