Care first: Quality Account 2019/20
Mercy HealthOur organisationReportsCare first: Quality Account 2019/20Accreditation
Mercy Care Centre Young nurses (L-R) Shuveksha and Garry

Accreditation

Mercy Health – Health Services achieved excellent results with full compliance to the standards in 2013 and 2017.

As part of our accreditation cycle, Mercy Health was due to undergo survey in May 2020 for New South Wales sites and August 2020 for Victorian sites however due to the coronavirus pandemic all health services had their accreditation survey delayed twelve months. Mercy Health will be surveyed again in May (NSW) and August (Victoria) 2021, by the Australian Council on Healthcare Standards.

In addition, Mercy Health O’Connell Family Centre (OFC) must also meet the Department of Health and Human Services Standards. These are service quality standards for department funded service providers and department-managed services. OFC successfully underwent accreditation against these standards in 2019.

Learn more about the National Safety and Quality Health Service Standards and how they apply to you.

Care first: Quality Account 2019/20

Last reviewed February 17, 2021.

Who we are

Mercy Health welcomes patients, clients and family members from a wide variety of countries, cultures and backgrounds. The people who access our services come from 188 countries, speak 165 languages and follow 88 religious faiths. Our staff are also diverse, hailing from 131 countries and speaking 73 languages.

Who we are

Your experience matters

Mercy Health participates in surveys to gain a better understanding of the patient experience and identify opportunities for improvement. These surveys provide valuable data and feedback and are an important way to measure the quality of care we provide.

Your experience matters

Choosing Wisely at Mercy Health

Choosing Wisely is a global initiative that seeks to improve the safety and quality of healthcare for patients. Mercy Health is participating in the Choosing Wisely initiative, along with a number of other health services. As a Choosing Wisely Champion Health Service, Mercy Health is also a member of NPS MedicineWise.

Choosing Wisely at Mercy Health